Support

Help with DeNiro Card on the web, iPhone, iPad, Android, Mac, and Windows.

Gameplay help

Open any game and tap ? for its short rules and controls. If a table stops responding, return to the game list and start a new table. Include the game name, device model, operating-system version, and what happened when you contact us.

Online play

Online public matchmaking pairs you with random compatible players. The exact coin stake is shown before you join and is reserved only after the authenticated game service accepts your seat. New stakes start at 10,000 whole play coins and cannot exceed the freshly verified wallet balance. If you disconnect, reopen Online promptly to resume the same session. After activation, a deliberate confirmed quit, expired reconnect/drop, or third consecutive missed Online turn loses the reserved stake plus a 10% play-coin abandonment surcharge. The first two missed Online turns auto-play safely with no surcharge, and any valid human action resets the miss count. Ordinary Solo turn expiry loses the stake only and adds no surcharge. An abandoned Online seat becomes a bot so the table can finish, but that account receives no later payout or draw refund; its normal would-be share is removed rather than given to another player. If both partners on one team abandon, the other team wins immediately. If the wallet is short after an abandonment, later coin credits offset the remaining play-coin amount; this never creates a money charge or store purchase. Leaving during the server-owned pre-deal 3-2-1 countdown returns the complete stake with no surcharge. Do not put personal information in a display name.

During a coin-bearing bot or Online game, keep the server countdown visible in the game header. It announces every human-turn deadline, changes to an explicit warning near expiry, and shows the remaining reconnect window after an interruption. If a supported desktop app asks to confirm a forfeit when you close or quit, choose Keep Playing to return to the table or wait for the server-confirmed result before the app exits. If the connection drops, use Reconnect Secure Table; do not start a replacement table.

Purchases and restores

Where a paid build is approved, native apps use Apple App Store, Google Play, or Microsoft Store for six fixed coin packs and monthly/yearly Premium VIP. Localized price and currency come from that store. The historical Extra Spin product is not offered for a new purchase; it remains recognized only to reconcile an eligible older receipt. A separate denirocard.com offer, when open, is processed by Stripe and displays USD prices. Every purchase requires the recoverable DeNiro account before checkout so the single wallet, receipt, refund, and entitlement stay bound to the correct owner. Monthly VIP provides 2× daily bonuses and level progress; yearly VIP provides 3×. Both include the disclosed recurring stipend and other VIP benefits while the server confirms the subscription is active.

Use Restore Purchases in a native app to re-check eligible purchases from that same store account; a consumed purchase is never granted twice. To manage or cancel a Stripe website VIP, sign in to the DeNiro account and choose Manage Stripe website VIP. Apple, Google, and Microsoft subscriptions must be managed in the store account that billed them. Deleting a DeNiro account cancels an exact account-bound Stripe website subscription before deletion can finish, but it cannot cancel a store subscription. Cancel store renewal separately before deleting the account.

For a billing problem, include the platform or website and the processor receipt ID, but never send a card number, password, sign-in code, or store-account password. If checkout, receipt verification, or the billing portal is unavailable, no client-side code grants coins or VIP—try again later or email support.

Privacy and legal

Read the Privacy Policy and Terms of Service. A recoverable DeNiro account is required to play, use the single coin wallet, buy coin packs, or use Premium. Account deletion is available from the signed-in account panel and the public account-deletion page.

If you used Sign in with Apple, deleting your DeNiro account removes the DeNiro account and signs this client out, but it does not currently remove DeNiro Card from your Apple Account's authorized-app list. After the DeNiro deletion finishes, open Settings → [your name] → Sign in with Apple on iPhone or iPad, select DeNiro Card or its listed developer, tap Delete, and confirm that you want to stop using Sign in with Apple. You can also manage the list in Mac System Settings or at account.apple.com. Follow Apple's official Manage your apps with Sign in with Apple instructions. This separate step does not cancel an App Store subscription; cancel store renewal separately in the Apple Account that was billed.

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